Spa Business Efficiencies
- Luxury Resort & Spa Facilities
- Partner Since 2018
Spa Solution transition to SpaSoft to boost operational efficiencies within one fully integrated solution
Director of Spa & Wellness at Rancho Valencia
Prior to making the decision to go with SpaSoft, Rancho Valencia was operating on another Spa Management System, which they leveraged to handle their day-to-day spa business. While it was adequate and worked for them at the time, it lacked the overall functionality necessary to take their spa to the next level. “When I first arrived four years ago, I knew we needed SpaSoft,” stated Kristi Dickinson, Director of Spa & Wellness at Rancho Valencia.
“In my experience with our previous system, it just never compared to what SpaSoft had to offer. SpaSoft truly allows us to run our entire spa operation from a single solution and is one of the most robust systems on the market, which I really can’t say for any of the other software I’ve used in the past.” By making the decision to implement SpaSoft, Rancho Valencia was able to address their challenges quickly and start benefiting from a complete, modern, and secure spa management solution.
Prior to SpaSoft it used to take us about 48 hours to complete our inventory -
which now only takes us 6 hours!
Benefits of SpaSoft
Since implementing SpaSoft, Rancho Valencia Resort & Spa has seen huge improvements across all areas of their spa operation thanks to the robust capabilities and functionality within the software. One of the biggest areas that have been positively impacted by SpaSoft is their inventory processing. Rancho Valencia performs inventory quite frequently, and the time savings they have been able to achieve is simply remarkable. As Kristi stated, “Prior to SpaSoft it used to take us about 48 hours to complete our inventory, which now only takes us 6 hours, and we are still finding ways to reduce this time as well. SpaSoft is just so much more efficient and has been a real time saver for us.” With an 87.5% time savings when it comes to inventory processing, Rancho Valencia is now able to focus more of their time on improving operations and enhancing the overall guest experience. Another benefit has been the SpaSoft Dashboard, which provides Rancho Valencia with a real-time view of spa performance at any given time. “With these dashboards, we are able to view all pertinent key performance indicators within a single comprehensive view,” stated Kristi Dickinson. “It truly allows us to be more agile, as we are now able run reports in real-time and can address any trends or concerns instantaneously, helping us make better, more informed decisions in the process.” The overall ease-of-use of SpaSoft has also been beneficial, as performing tasks such as group bookings or setting up promotional pricing can be achieved with a few clicks. With an intuitive user experience, staff are able to operate the software with ease, which has helped to enhance employee satisfaction as well.